boardAR Email support

A LITTLE HELP, RIGHT HERE

Let’s get you building.

Start with a quick answer below, or tell us what happened. We’ll help you find your next connection.

CONTACT SUPPORT

A person, an email away.

Send your question to Neeraj Rajeev Shetkar.

shetkarneeraj@icloud.com
Email support

BEFORE YOU START

Your device, ready to go.

The AR workbench

A supported ARKit-compatible iPhone or iPad running iOS or iPadOS 18 or later. Allow camera access and use a well-lit room with a clear, textured, flat surface.

On-device AI

AI tutoring and circuit generation require iOS or iPadOS 26 or later, a compatible Apple Intelligence device, and Apple Intelligence enabled with its model ready. Built-in projects and offline guidance remain available without it.

YOUR FIRST CIRCUIT

From table to test.

  1. Find your surface.

    Open boardAR, allow the camera, and slowly scan a clear table until a placement surface is detected.

  2. Start with a project.

    Open Code, choose a built-in project, and use Place in AR to review its prewired circuit preview before confirming placement.

  3. Run and explore.

    Run the sketch from Code, watch the supported outputs, and inspect the wiring, pins, and serial output. Use Stop before changing your experiment as needed.

  4. Ask as you go.

    Open AI Tutor from the bottom controls. Learning Mode and component guides can also explain what the parts and connections do.

COMMON QUESTIONS

Get unstuck.

The camera is blank or no surface appears

Check camera permission for boardAR in Settings. Use a well-lit room and move the device slowly over a clear, textured table. Reflective, transparent, or featureless surfaces can be difficult to track. AR placement requires a physical supported device.

AI Tutor or circuit generation isn’t available

Check your device’s Apple Intelligence compatibility, system version, and Apple Intelligence settings. The on-device model must finish becoming ready before AI generation can run. You can still use built-in projects, component guides, and offline tutor guidance.

My LED or motor doesn’t respond

Check that the intended controller is placed and selected, then inspect the full path in the 2D wiring view or the component’s pin guide. LEDs need correct polarity and a series resistor; motors use the supported TB6612 driver, a separate supply, and common ground. Follow any wiring warnings and confirm the sketch uses the connected pins. A component appearing in the catalogue does not mean its behaviour is simulated.

How do I press a circuit’s pushbutton?

Use a finger to touch and hold the pushbutton, then lift to release. Apple Pencil does not actuate it. If the part is too small or covered, use its finger-touch control in the inspector or the floating circuit controls while running.

How do I connect a pin hidden under another component?

Open Components → Inspect pins & connect cables. In the component inspector, choose Options → Start cable from pin…, or use the cable control beside a pin in Specifications. Choose the destination pin through another inspector or with supported Pencil input.

External research is slow or reports an error

Choose Skip research to continue without waiting for external context. SCX.ai requires a valid key and selected model in Research settings. Parallel supports light-use search without a key but can be rate limited. Check your connection, or use a built-in project. Keys are stored in the device Keychain; never send them in a support email.

Where are my circuits and provider keys stored?

Saved circuits are stored locally by the app, and provider keys are stored in the device Keychain. boardAR does not sync the circuit library through CloudKit. To remove keys, clear their fields in Research settings and save before uninstalling. See the privacy policy for local data and backup controls.

Can boardAR program my physical Arduino or simulate every part?

boardAR runs supported sketches locally in a virtual workbench. It does not upload firmware to physical hardware. The runtime supports selected digital, PWM, pushbutton, and TB6612 DC motor behaviours. Arbitrary analog circuits, sensor protocols, and every Arduino library are not simulated. Read each component’s guide and the runtime messages for current support.

REPORT AN ISSUE

Help us see what you see.

For a bug report, include your device model, iOS or iPadOS version, app version, the steps you followed, and what you expected to happen. If useful, attach a screenshot with personal information removed.

Please leave out passwords, provider API keys, and confidential circuit descriptions. Contacting support sends the information you include by email; see our privacy policy for how we handle it.

Report a problem